{"id":11000,"date":"2021-09-20T17:00:11","date_gmt":"2021-09-20T16:00:11","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=11000"},"modified":"2022-01-27T10:52:25","modified_gmt":"2022-01-27T10:52:25","slug":"ross-marks-businesss-third-anniversary-with-customer-service-award","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/ross-marks-businesss-third-anniversary-with-customer-service-award\/","title":{"rendered":"Ross marks business\u2019s third anniversary with customer service award"},"content":{"rendered":"Reading Time: <\/span> < 1<\/span> minute<\/span><\/span>

Ross Walker is celebrating the third anniversary of his oven cleaning business Ovenu Stonehaven with a customer service award.<\/p>\n

The 47-year-old, who previously worked in the oil and gas industry, received a diamond rating from online ratings platform Trustist having gained a clean sweep of more than 300 maximum five-star customer reviews.<\/p>\n

Ross said: \u201cIt\u2019s been an eventful first few years in business to say the least, given the challenges presented by a global pandemic, but this Trustist award gives me great confidence in the future.<\/p>\n

\u201cIt\u2019s confirmation that I\u2019m delivering a great service, one that\u2019s really appreciated, as there\u2019s no higher praise than from those who matter most, your clients.<\/p>\n

\u201cIt\u2019s a real honour to be recognised by Trustist in its Top Performing Franchisee category, and I\u2019m extremely proud to receive a diamond rating.\u201d<\/p>\n

Ross, who enjoyed an 18-year career in the oil and gas sector, latterly as a technical support engineer, launched the franchised business to fulfil a long-held ambition to become his own boss.<\/p>\n

Having just begun to establish Ovenu Stonehaven, Ross mothballed the business for the first few months of the pandemic – instead volunteering to deliver prescription drugs in the area on behalf of the town\u2019s two pharmacies. He also suspended operations for four months this year in line with Scotland\u2019s lockdown rules.<\/p>\n

\u201cDespite all the disruption, I\u2019ve a healthy order book and the business continues to grow, thanks to repeat custom and plenty of new customers,\u201d he added.<\/p>\n

Rik Hellewell, the founder and managing director of Ovenu, said: \u201cMany congratulations to Ross on the third anniversary of his business, which despite the difficulties of the past 18 month, goes from strength to strength. This award is a testament to his hard work and dedication in delivering a top-quality service.\u201d<\/p>\n

Nigel Apperley, chief executive of Trustist, said: \u201cIt is important to recognise that individual franchisees like Ross play a huge part in building a good reputation for an overall brand.\u201d<\/p>\n

As well as Stonehaven, Ross also covers Montrose, Banchory, Bridge of Dee, Ardoe, Portlethen, Laurencekirk, Lumphanan, Crathes, Newtonhill, Gourdon and surrounding areas.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ross Walker is celebrating the third anniversary of his oven cleaning business Ovenu Stonehaven with a customer service award. The 47-year-old, who previously worked in the oil and gas industry, received a diamond rating from online ratings platform Trustist having gained a clean sweep of more than 300 maximum five-star customer reviews. Ross said: \u201cIt\u2019s […]<\/p>\n","protected":false},"author":8,"featured_media":11001,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[78,37],"tags":[],"class_list":["post-11000","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ovenu","category-cleaning-franchises"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2021\/09\/Ovenu-Stonehaven03-scaled.jpg","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/11000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=11000"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/11000\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/11001"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=11000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=11000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=11000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}