{"id":14068,"date":"2022-04-12T12:00:51","date_gmt":"2022-04-12T11:00:51","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=14068"},"modified":"2022-04-12T11:46:06","modified_gmt":"2022-04-12T10:46:06","slug":"how-walfinch-franchisee-kathleen-solved-a-problem-for-chrissie-and-max-and-won-a-fashion-show-and-a-new-client","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/how-walfinch-franchisee-kathleen-solved-a-problem-for-chrissie-and-max-and-won-a-fashion-show-and-a-new-client\/","title":{"rendered":"How Walfinch franchisee Kathleen solved a problem for Chrissie and Max and won a fashion show – and a new client"},"content":{"rendered":"Reading Time: <\/span> 2<\/span> minutes<\/span><\/span>

Chrissie Oaten had a problem. \u201cI\u2019d been caring for my husband Max, who\u2019s got peripheral neuropathy, for five years. I\u2019m happy to do it, but it means staying at home most of the time.<\/p>\n

\u201cWhen my doctor said I needed a break, I didn\u2019t know what to do. Our granddaughter Alice is getting married, and I wanted to go shopping for a wedding outfit with my daughter Alison, but that would mean a few nights away. I worried that Max\u2019s condition, which affects his balance, would mean he could fall and be unable to get up.\u201d<\/p>\n

Then a family member suggested getting respite care from her local Walfinch service in Kingston & Weybridge, owned by Kathleen Plough and Tracy Lezar.<\/p>\n

\u201cI called Kathleen and Tracy and we \u2018gelled\u2019 immediately,\u201d says Chrissie.<\/p>\n

Kathleen visited her and Max.\u00a0 \u201cChrissie mainly wanted to ensure that Max got up and down to bed safely \u2013 and wanted us to message her to confirm it,\u201d says Kathleen.<\/p>\n

Christies arranged carers to visit Max twice daily and message Chrissie to say he was safe. Christies selected carers were up-to-date with sports news, because Max is a sports fan. \u201cThey had lots to talk about and Max enjoyed their visits,\u201d says Chrissie.<\/p>\n

Once Chrissie came back, Kathleen visited again and got a mini-fashion show as Chrissie modelled her wedding outfits.<\/p>\n

Chrissie laughs: \u201cI got a glamorous hat \u2013 royal blue with a big brim, lace, netting and feathers!<\/p>\n

\u201cThe arrangements worked so well that I\u2019m planning some more breaks, with Walfinch\u2019s help,\u201d she says.<\/p>\n

Kathleen\u2019s delighted too \u2013 and not just with the fashion show. She says: \u201cThis is the kind of reward that excites me about being a care sector franchisee. It shows how a little compassion, kindness and time taken to form a relationship goes a long way.<\/p>\n

\u201cI left Chrissie and Max\u2019s home feeling really proud of our team and their complete commitment.\u201d<\/p>\n

Kathleen adds: \u201cMy former career in banking taught me the value of relationships and the rewards of empathy and not rushing clients through. Here I take a holistic approach, where the care we provide adds value to the lives of clients, their spouses and extended families.<\/p>\n

\u201cAs a Walfinch franchisee, getting to know your clients and matching them with the right carers make this a successful and rewarding business.\u201d<\/p>\n

Walfinch is looking for new franchisees who prioritise care quality while wanting to build a successful business.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chrissie Oaten had a problem. \u201cI\u2019d been caring for my husband Max, who\u2019s got peripheral neuropathy, for five years. I\u2019m happy to do it, but it means staying at home most of the time. \u201cWhen my doctor said I needed a break, I didn\u2019t know what to do. Our granddaughter Alice is getting married, and […]<\/p>\n","protected":false},"author":8,"featured_media":14071,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1464,19],"tags":[],"class_list":["post-14068","post","type-post","status-publish","format-standard","has-post-thumbnail","category-walfinch","category-care-franchises"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2022\/04\/Kathleen-Plough-Headshot-1-scaled.jpg","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/14068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=14068"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/14068\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/14071"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=14068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=14068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=14068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}