{"id":15729,"date":"2022-08-04T17:00:29","date_gmt":"2022-08-04T16:00:29","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=15729"},"modified":"2022-08-04T13:21:35","modified_gmt":"2022-08-04T12:21:35","slug":"5-star-franchisee-satisfaction-award-for-extra-help","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/5-star-franchisee-satisfaction-award-for-extra-help\/","title":{"rendered":"5-Star Franchisee Satisfaction Award for Extra Help"},"content":{"rendered":"Reading Time: <\/span> 3<\/span> minutes<\/span><\/span>

At Extra Help, we understand that happy franchisees work harder, contribute fresh ideas to the business and strive to exceed customer expectations. Ultimately, all of this works towards improving the overall efficiency of the network, and, therefore, their feedback is of the utmost importance to us.<\/p>\n

This week, we have some very exciting news to share! We\u2019re incredibly pleased and proud to announce that Extra Help has just been awarded 5-Star Franchisee Satisfaction in a recent benchmark survey, conducted by WorkBuzz*.<\/p>\n

WorkBuzz is a leading, independent franchise consultancy that helps reputable franchisors to improve their performance and growth. One of the ways they do this is by conducting franchisee surveys, in order to identify and understand how the franchise network is performing from its franchisees\u2019 perspective.<\/p>\n

In June 2022, our franchisees, who all run their own home-help franchises in their local areas, were invited to complete an anonymous questionnaire, the results of which were compiled and analysed to produce an overall Franchise Satisfaction Benchmark (FSB) score, along with a comprehensive report that allows us to pinpoint exact areas for improvement. 69% of our franchisees participated and provided us with many significant and valuable insights.<\/p>\n

The WorkBuzz Franchise Satisfaction Benchmark (FSB) not only provides us with a snapshot of our franchise owners\u2019 satisfaction today, but also tomorrow as it indicates their level of optimism about the future. Using a five-point scale, our franchisees were asked to rate Extra Help on six key dimensions, which research shows make up, and contribute to overall satisfaction:<\/p>\n

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Our Franchise Satisfaction Benchmark Score<\/strong><\/p>\n

In order to achieve 5 Star Franchisee Satisfaction, the survey results needed to prove that Extra Help is excelling above the industry average in all six areas<\/strong>. With our previous score of 76%, we\u2019d already set the bar fairly high but this year, our score has significantly increased!<\/strong><\/p>\n

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* The Franchise Satisfaction Score is calculated by taking an average of all positive responses received for the 21 questions asked for the purpose of benchmarking\/awards.<\/p>\n

The WorkBuzz survey is an excellent way of showing how well we\u2019re performing and the results speak for themselves:<\/p>\n

\u2022 100% of franchisees<\/strong> were satisfied with the initial training and support we provided
\n\u2022 90% of franchisees<\/strong> would recommend Extra Help to prospective franchisees
\n\u2022 95% feel valued<\/strong>
\n\u2022 75% of franchisees<\/strong> expect their profits to increase over the next 12 months.<\/p>\n

As well as the report, we received a selection of lovely comments from our franchisees and these are very much appreciated.<\/p>\n

One franchisee said:<\/p>\n

\u201cI\u2019ve never had a job where I enjoyed so much flexibility, achievement and helping my local community. It really makes my heart sing, I couldn\u2019t recommend Extra Help enough to anyone looking for a fulfilling and rewarding business opportunity. If you love people this is perfect for you.\u201d<\/p>\n

Another said:<\/p>\n

\u201cI feel extremely well supported, I feel comfortable to ask anything about the business I am unsure about, without fear of being judged. Both Head Office and our whole network are welcoming and supportive, Claire puts on a Power Hour every week, so I can always go there to find out anything I\u2019d like to know, and speak with other franchisees.\u201d<\/p>\n

Claire Robinson, Managing Director of Extra Help, said:<\/p>\n

\u201cI\u2019m delighted with the results of this survey and Extra Help\u2019s 5-Star Franchisee Satisfaction status \u2013 it\u2019s a great tribute to my Head Office team and the fantastic work they do in supporting our franchisees.<\/p>\n

I\u2019m so proud of our amazing franchisees and their teams, providing such valued home-help services to their local communities every day. Our franchisees are very important to us and it\u2019s wonderful to know the support we\u2019re providing is helping them to grow their own, successful businesses.<\/p>\n

But that doesn\u2019t mean we can sit back and relax! The survey also highlighted some areas to focus on, where we can make improvements to ensure our franchisees receive even more robust support, moving forward.\u201d<\/p>\n

To find out more about how you can own a successful and rewarding home-help and domestic cleaning franchise, offering a flexible range of services to your local community, give us a call to find out if your area is available. You can also visit our website for more information.<\/p>\n

* The report is published by WorkBuzz. It is not intended to be an endorsement or recommendation by WorkBuzz. It is strongly recommended that any prospective franchisee completes thorough due diligence and receives professional advice before investing in any franchise.<\/p>\n

About the Franchise Satisfaction Benchmark (FSB)<\/p>\n

The FSB is provided by WorkBuzz, a leading independent franchise consultancy. It works by inviting franchisees to participate in an anonymous, online survey, which asks them questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards.<\/p>\n","protected":false},"excerpt":{"rendered":"

At Extra Help, we understand that happy franchisees work harder, contribute fresh ideas to the business and strive to exceed customer expectations. Ultimately, all of this works towards improving the overall efficiency of the network, and, therefore, their feedback is of the utmost importance to us. This week, we have some very exciting news to […]<\/p>\n","protected":false},"author":8,"featured_media":15732,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[43,42],"tags":[],"class_list":["post-15729","post","type-post","status-publish","format-standard","has-post-thumbnail","category-extra-help","category-consultancy-franchises"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2022\/08\/5-Star-Franchisee-Satisfaction-Logo-2022-002.png","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/15729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=15729"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/15729\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/15732"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=15729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=15729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=15729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}