{"id":18089,"date":"2023-03-27T15:00:56","date_gmt":"2023-03-27T14:00:56","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=18089"},"modified":"2023-03-27T13:31:02","modified_gmt":"2023-03-27T12:31:02","slug":"team-now-equipped-to-support-the-documentation-and-training-of-3500-employees-worldwide","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/team-now-equipped-to-support-the-documentation-and-training-of-3500-employees-worldwide\/","title":{"rendered":"Team now equipped to support the documentation and training of 3,500 employees worldwide"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #101010;color:#101010\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #101010;color:#101010\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/team-now-equipped-to-support-the-documentation-and-training-of-3500-employees-worldwide\/#company-profile\" >COMPANY PROFILE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/team-now-equipped-to-support-the-documentation-and-training-of-3500-employees-worldwide\/#challenges\" >CHALLENGES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/team-now-equipped-to-support-the-documentation-and-training-of-3500-employees-worldwide\/#solutions\" >SOLUTIONS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/team-now-equipped-to-support-the-documentation-and-training-of-3500-employees-worldwide\/#results\" >RESULTS<\/a><\/li><\/ul><\/nav><\/div>\n<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span><h3><span class=\"ez-toc-section\" id=\"company-profile\"><\/span><strong>COMPANY PROFILE<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Medtronic Global Supply Chain, an end-to-end solutions provider in the planning, manufacturing, and distribution of life-saving medical products.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"challenges\"><\/span><strong>CHALLENGES<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The Knowledge Management team was a tiny &#8220;department of two&#8221; but was responsible for documentation and training on all business processes throughout the organization. They struggled to advise and influence the subject matter experts and managers who created and delivered training.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"solutions\"><\/span><strong>SOLUTIONS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The first task was to implement a process to manage the many training projects associated with the global business transformation. Intake, prioritization, internal customer support, project management, design, delivery, and evaluation needed to be built so that contract training professionals could do the work. Putting these processes in place took a load off the head of Knowledge Management, giving her breathing space to craft and win support for her overall strategy with senior executives.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"results\"><\/span><strong>RESULTS<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The Knowledge Management team was able to bring 6 new staff members onboard, standardize training and process documentation across 12 business groups within the company, implement an enterprise Learning Experience Platform (LXP), and meet the need for training on the changes required by the transformation effort. From starting with &#8220;back of the napkin&#8221; plans, the KM group evolved into a thoroughly professional team able to support more than 3,500 Medtronic employees worldwide.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>COMPANY PROFILE Medtronic Global Supply Chain, an end-to-end solutions provider in the planning, manufacturing, and distribution of life-saving medical products. CHALLENGES The Knowledge Management team was a tiny &#8220;department of two&#8221; but was responsible for documentation and training on all business processes throughout the organization. They struggled to advise and influence the subject matter experts [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":18099,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30,1536],"tags":[],"class_list":["post-18089","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business-franchises","category-focalpoint-uk"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2023\/03\/unnamed-1.png","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/18089","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=18089"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/18089\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/18099"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=18089"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=18089"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=18089"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}