{"id":18859,"date":"2023-06-15T09:00:19","date_gmt":"2023-06-15T08:00:19","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=18859"},"modified":"2023-06-12T12:56:44","modified_gmt":"2023-06-12T11:56:44","slug":"focalpoint-case-study-from-significant-leadership-challenges-to-being-voted-carrier-of-the-year","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/focalpoint-case-study-from-significant-leadership-challenges-to-being-voted-carrier-of-the-year\/","title":{"rendered":"FocalPoint Case Study: From significant leadership challenges to being voted Carrier of the Year"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #101010;color:#101010\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #101010;color:#101010\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/focalpoint-case-study-from-significant-leadership-challenges-to-being-voted-carrier-of-the-year\/#company-profile\" >COMPANY PROFILE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/focalpoint-case-study-from-significant-leadership-challenges-to-being-voted-carrier-of-the-year\/#challenges\" >CHALLENGES<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/focalpoint-case-study-from-significant-leadership-challenges-to-being-voted-carrier-of-the-year\/#solutions\" >SOLUTIONS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/focalpoint-case-study-from-significant-leadership-challenges-to-being-voted-carrier-of-the-year\/#results\" >RESULTS<\/a><\/li><\/ul><\/nav><\/div>\n<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> &lt; 1<\/span> <span class=\"rt-label rt-postfix\">minute<\/span><\/span><h3><span class=\"ez-toc-section\" id=\"company-profile\"><\/span>COMPANY PROFILE<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A transportation company in Dallas, Texas.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"challenges\"><\/span>CHALLENGES<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The company was struggling because of recent organizational changes and leadership challenges. In the first six months of the year, they had only reported $60K in earnings. Morale was low, and customer satisfaction ratings had decreased. Also, associates weren\u2019t clear on what was expected of them or, in some cases, how to perform their jobs. Information was not getting from top leadership to the frontline team members.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"solutions\"><\/span>SOLUTIONS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>We started by developing and sharing the mission, vision, culture, purpose, and goals with the team. We then put the right people in the right role by skill matching. The team met weekly to share information, have access to leadership, and develop and share best practices. Goals were set, and people were held accountable for their results. There were changes in leadership, staff positions, and frontline workers. Knowing change can be scary for some people, a lot of communication took place. While they may not have initially felt the end goal was possible, they still did the necessary work.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"results\"><\/span>RESULTS<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Within six months, the team had gone from $60K in earnings to over $2 million in earnings. The leadership team was honored for being the model for collaboration among the leadership team. They worked together to deliver the best results in each individual area. Employees were engaged, excited, and worked together. And to top it off, the team was awarded Carrier of the Year two years in a row due to innovation, collaboration, and partnership.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>COMPANY PROFILE A transportation company in Dallas, Texas. CHALLENGES The company was struggling because of recent organizational changes and leadership challenges. In the first six months of the year, they had only reported $60K in earnings. Morale was low, and customer satisfaction ratings had decreased. Also, associates weren\u2019t clear on what was expected of them [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":18861,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30,1536],"tags":[],"class_list":["post-18859","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business-franchises","category-focalpoint-uk"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2023\/06\/unnamed-37.png","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/18859","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=18859"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/18859\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/18861"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=18859"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=18859"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=18859"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}