{"id":20235,"date":"2023-10-16T14:00:22","date_gmt":"2023-10-16T13:00:22","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=20235"},"modified":"2023-10-16T13:04:10","modified_gmt":"2023-10-16T12:04:10","slug":"building-successful-relationships","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/building-successful-relationships\/","title":{"rendered":"Building Successful Relationships"},"content":{"rendered":"Reading Time: <\/span> 2<\/span> minutes<\/span><\/span>

There are lots of reasons Minster Cleaning continues to thrive more than 40-years on from its launch. But underpinning all of them is the relationships it builds with all its franchisees.<\/p>\n

\u201cRegularly engaging with franchisees has a huge role to play in supporting, training and motivating everybody across the business. We want every franchise to succeed, therefore in addition to ongoing support, we want franchisees to know they have someone to turn to when challenges emerge,\u201d says Managing Director Mike Parker.<\/p>\n

Building these networks and sharing knowledge are key elements of engagement with franchisees. The fact that almost half of franchisees have been with the company for 20 years or more, with the average length of franchisee service 17 years, is testament to its success. \u00a0\u201cWe expect our franchisees to engage with their clients, so it\u2019s important we do the same with them. Commercial cleaning may be the end service but at all levels it is a people business. We pride ourselves on creating strong, honest, person-to-person connections that are the foundations for prosperous, not to mention happy, franchisees,\u201d says Mike.<\/p>\n

It is easy to see why franchisees rarely leave when these supportive relationships are combined with the large and exclusive territories Minster Cleaning offers and the stable nature of commercial cleaning, which has proven to be recession resistant.<\/p>\n

Franchisee engagement includes national meetings which are held twice a year. These bring together franchisees from across the UK and can include round table discussions, expert talks on various aspects of running a successful franchise, training and social events. \u00a0At the national meeting each February, an awards evening is held which recognises the achievements of the franchisees throughout the previous year.\u00a0 These awards include Franchisee of the Year, an Operations Award and a Marketing Award, amongst others.\u00a0 Regional meetings are also held every other year, which allow for more in-depth discussions in small groups on current issues affecting the network.<\/p>\n

Senior members of staff from Minster Cleaning\u2019s Network Support Centre, including the managing director, also regularly visit franchisees to discuss any issues or challenges they\u2019re facing and assist with activities such as financial health checks and IT audits.<\/p>\n

A recent initiative from the Network Support Centre has been a newsletter sent out to all branches every quarter.\u00a0 This provides departmental and general updates and is received and viewed by franchisees and staff at all Minster Cleaning branches.<\/p>\n

The operations department has recently announced a new Employee of the Quarter Award.\u00a0 This is a great opportunity for branches to acknowledge a member of staff in their team and for them to receive recognition.<\/p>\n

Alongside supporting franchisees, Minster Cleaning is keen to amplify their voices so they can offer input on the direction of the business. With this in mind, working parties made up of franchisees and members of the Network Support Centre focus on marketing and operations. Not only does this give franchisees the opportunity to contribute to Minster Cleaning\u2019s future, they are able to trial new initiatives and systems, providing vital feedback that benefits everybody.<\/p>\n

Regular meetings and communications keep franchisees up to date with the latest developments. Perhaps most importantly, on a day-to-day level, they are able to pick up the phone and talk to someone at Minster Cleaning\u2019s Network Support Centre, whenever they need to. Rob Wilson, franchisee at Minster Cleaning Essex, believes that:<\/p>\n

\u201cThe support from the teams in admin, finance, operations, marketing and IT is efficient and they respond quickly when the need arises.\u201d<\/p>\n

It is a relationship that clearly works. Minster Cleaning\u2019s turnover is now over \u00a350million, with the top branches achieving sales of more than \u00a32million per year and many are turning over in excess of \u00a31million.<\/p>\n

If you\u2019re interested in developing a low-risk business, backed by a respected brand and enjoying unrivalled support, all new and existing franchise opportunities can be found on our website. For new territories, the initial start-up cost is \u00a320,000 plus vat, which covers licence fee, territory, IT equipment and training, plus a comprehensive marketing launch package. In addition, a minimum of \u00a335,000 working capital plus personal drawings is required. Finance support is available from leading high-street banks, subject to status.<\/p>\n","protected":false},"excerpt":{"rendered":"

There are lots of reasons Minster Cleaning continues to thrive more than 40-years on from its launch. But underpinning all of them is the relationships it builds with all its franchisees. \u201cRegularly engaging with franchisees has a huge role to play in supporting, training and motivating everybody across the business. We want every franchise to […]<\/p>\n","protected":false},"author":8,"featured_media":20236,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[739,37],"tags":[],"class_list":["post-20235","post","type-post","status-publish","format-standard","has-post-thumbnail","category-minster-cleaning","category-cleaning-franchises"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2023\/10\/Minster-Awards-26-scaled.jpg","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/20235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=20235"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/20235\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/20236"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=20235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=20235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=20235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}