{"id":24068,"date":"2025-02-06T08:00:45","date_gmt":"2025-02-06T08:00:45","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=24068"},"modified":"2025-01-24T08:22:50","modified_gmt":"2025-01-24T08:22:50","slug":"po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/","title":{"rendered":"Po Wun Wan went from corporate travel to opening her own franchise"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #101010;color:#101010\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #101010;color:#101010\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/#what-did-you-do-before-launching-radfield-home-care-barnet-finchley\" >What did you do before launching Radfield Home Care Barnet &amp; Finchley?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/#so-why-did-you-decide-to-open-a-franchise\" >So, why did you decide to open a franchise?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/#why-did-you-choose-radfield-home-care\" >Why did you choose Radfield Home Care?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/#what-made-you-decide-to-launch-your-business-in-barnet-finchley\" >What made you decide to launch your business in Barnet &amp; Finchley?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/#what-makes-you-happiest-about-you-franchise-journey-with-radfield\" >What makes you happiest about you franchise journey with Radfield?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/#what-advice-would-you-give-to-those-considering-a-franchise\" >What advice would you give to those considering a franchise?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/po-wun-wan-went-from-corporate-travel-to-opening-her-own-franchise\/#interested-in-opening-your-own-radfield-home-care-franchise\" >Interested in opening your own Radfield Home Care franchise?<\/a><\/li><\/ul><\/nav><\/div>\n<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>Po Wun Wan launched <strong>Radfield Home Care Barnet &amp; Finchley<\/strong> in July 2022 and she\u2019s gone from strength to strength since then.<\/p>\n<p>Leaving behind a lucrative career in the travel industry and taking a bold step Po wanted to show her life she\u2019s the boss and start her own home care business.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"what-did-you-do-before-launching-radfield-home-care-barnet-finchley\"><\/span>What did you do before launching Radfield Home Care Barnet &amp; Finchley?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><em>\u201cI worked for British Airways at London Heathrow for nearly 10 years. I started off as check in, moved up to team leader at gates, then I did scheduling before working as a reservation\u2019s agent. That involved a lot of customer service. You\u2019re not exactly going to get a lot of happy customers at the ticket desk because usually it\u2019s to resolve issues, so I never had a problem in dealing with complications or helping people. It was a nice job where you could really help people.<\/em><\/p>\n<p><em>\u201cFrom there I moved to Geneva working for IATA (International Air Transport Association). I looked after employees internally for their travel, so we were the mediator between American Express and IATA employees. We made sure everything ran smoothly and that they got the best customer service from American Express. I also helped to support a lot of the negotiations between major airlines and hotels to get the best rates for IATA. Cost savings was also an important part of my role.<\/em><\/p>\n<p><em>\u201cIt was a great opportunity to work in a different country enjoying different cultures. It was an international company and they taught me how to value people properly. The CEO at IATA had an open-door policy, so whoever had an issue could go to him and that\u2019s exactly what I\u2019m employing now in my new role, my door is always open.<\/em><\/p>\n<p><em>\u201cI\u2019ve told people, if they ever have any issues with anything, I don\u2019t care how small or how big it is, they tell me. They have my direct number, so they can send me a text, email, whatever is most convenient for them, so hopefully, in doing this we will always get the best service for everyone and the team is well looked after this way because they know I 100% support them.\u201d<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"so-why-did-you-decide-to-open-a-franchise\"><\/span>So, why did you decide to open a franchise?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><em>\u201cI knew eventually I would want to set up my own business and then when I had my baby boy Jian, lockdown kicked in and I decided to move back to the UK, so I could be with my family.<\/em><\/p>\n<p><em>\u201cI\u2019d saved up while working in Geneva knowing that I wanted to get into the care business at some point, when I was ready. I knew I wanted it to be in the care industry because I have two siblings who have slight autism and learning difficulties.<\/em><\/p>\n<p><em>\u201cI understand the Care Professional\u2019s role and how demanding it can be and I felt that some of the carers weren\u2019t supported. This meant that my siblings didn\u2019t always get the best service. It\u2019s quite sad to see but then also they were quite poorly paid, so I couldn\u2019t really blame them. They were working all the hours so they could just pay their own bills and if they\u2019re not looked after by their company, sometimes it\u2019s hard.<\/em><\/p>\n<p><em>\u201cI guess what I decided is that I want a team that I can look after, so \u201creal living wage accredited\u201d is one of the first subscriptions I signed up for, even before I had any employees; because I wanted to make sure we had that on our mark and I wanted people to be well looked after because I want to treat everyone like my own family.\u201d<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"why-did-you-choose-radfield-home-care\"><\/span>Why did you choose Radfield Home Care?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><em>\u201cI looked at various care companies and I found that I resonated with Radfield\u2019s values more than the others and also the support from Jason, the recruitment manager from day one. I felt like he was trying to put my best interests first and that\u2019s what was important and that\u2019s why I was sold on Radfield.<\/em><\/p>\n<p><em>\u201cI felt like I would be supported and if I was being supported for such a big project right from the start then I knew that I\u2019d be well looked after as a franchise partner. I\u2019d never done this before, so it was quite daunting for me. I knew what I wanted to do, but I didn\u2019t know how to put it together. As long as I\u2019ve got the support network (and I know that I do) then I know I\u2019ve chosen the right company.<\/em><\/p>\n<p><em>\u201cThe values are a big part of it for me and how they treat their Care Professionals is important. They all support the real living wage accreditation, which is what I strongly believe in too, especially with all the fuel increases and costs for living increasing, it\u2019s so important. We\u2019ve increased our mileage rate as well, straight away just to make sure everyone is fairly paid.\u201d<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"what-made-you-decide-to-launch-your-business-in-barnet-finchley\"><\/span>What made you decide to launch your business in Barnet &amp; Finchley?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><em>\u201cWell, I was familiar with Barnet, I know the area well, I know the hospitals, I know the GPs, I have a lot of family and friends in the area, which has resulted in Care Professionals looking to come and work with me already. I can trust them straight away because they are family or friends or through connected persons. For clients too, because I know the area, I know where best to target to get clients, so it\u2019s a familiar territory.\u201d<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"what-makes-you-happiest-about-you-franchise-journey-with-radfield\"><\/span>What makes you happiest about you franchise journey with Radfield?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><em>\u201cThe whole journey has been so exciting, I can\u2019t believe we\u2019ve actually got there, we\u2019ve got our first client and we\u2019re still trying to figure things out. We\u2019re still trying to reach out to people but the support network in Radfield, for compliance and IT, Jess and Harry have been great in supporting us to deliver our care for the first client.<\/em><\/p>\n<p><em>\u201cWe\u2019ve also reached out to other Radfield offices in the network, the Wycombe office have been really kind and have actually allowed a couple of my Care Professionals to shadow. That\u2019s another thing I like about Radfield, I feel like other franchise partners in the network are really supportive of you because they\u2019ve been through the journey too.<\/em><\/p>\n<p><em>\u201cKaty in the Wycombe office has been amazing, she\u2019s given me advice, she\u2019s happily shown me around her office and given me ideas of how we can improve our office. She\u2019s made it clear that we can go back if we need to shadow again, the support from everyone has been amazing. We\u2019re waiting to see if we can sit in on one of her training sessions to see if there\u2019s anything we can learn for our own Care Professionals.<\/em><\/p>\n<p><em>\u201cGlyn, the owner of the Camden office has been great too, so there\u2019s quite a few offices who have been really helpful and you need that I think. So, it\u2019s not just the Radfield National Office, you have a good group of people around, peers in the network.\u201d<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"what-advice-would-you-give-to-those-considering-a-franchise\"><\/span>What advice would you give to those considering a franchise?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><em>\u201cI would say do it. It\u2019s really rewarding and really satisfying. It was touching to see the clients and see how vulnerable they are and how much they need us. I can\u2019t stop thinking about our first client. She doesn\u2019t need that much care from us right now, but we\u2019re going to see another client this afternoon. He\u2019s on his own and his neighbour cooks for him. The neighbour told me \u2018if we\u2019re away on holiday I don\u2019t know who will cook for him because he can\u2019t go out shopping, so he would just sit at home hungry\u2019 and when you hear things like that you know that there is a real need.<\/em><\/p>\n<p><em>\u201cI try to match as best as possible our Care Professionals to the client. So, with this gentleman, he\u2019s Italian and we have a lovely Italian lady who will be working two or three days a week, so for him, someone who will be speaking Italian is perfect. He\u2019ll get home cooked Italian food too, so I try to match the person with the culture or needs of the client.<\/em><\/p>\n<p><em>\u201cI also try to see where we can make a difference, so it\u2019s not just clinical and it will mean something to the client and the Care Professional. That way they will feel like they really are the best person for the job and therefore they will deliver outstanding care to the client.<\/em><\/p>\n<p><em>\u201cSo, it\u2019s already so rewarding to see everybody smile and know that your team knows they have my 100% support, so yes, I\u2019d say just do it and please feel free to contact me if they have any questions about starting up with Radfield.\u201d<\/em><\/p>\n<h3><span class=\"ez-toc-section\" id=\"interested-in-opening-your-own-radfield-home-care-franchise\"><\/span>Interested in opening your own Radfield Home Care franchise?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>If Po has inspired you to become your own boss and operate your own business in your local community? Well\u2026 why not get in touch to see if you\u2019re the right fit for us?<br \/>\nJust click the button below and fill in the response form or click <a href=\"https:\/\/www.franchiselocal.co.uk\/radfield-homecare\/#content\">HERE<\/a> to read our full profile on this site before submitting the form.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Po Wun Wan launched Radfield Home Care Barnet &amp; Finchley in July 2022 and she\u2019s gone from strength to strength since then. Leaving behind a lucrative career in the travel industry and taking a bold step Po wanted to show her life she\u2019s the boss and start her own home care business. What did you [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":24069,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20,19],"tags":[],"class_list":["post-24068","post","type-post","status-publish","format-standard","has-post-thumbnail","category-radfield-home-care","category-care-franchises"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2025\/01\/Po-Wun-Wan-PR-Image-WEB.jpg","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/24068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=24068"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/24068\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/24069"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=24068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=24068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=24068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}