{"id":26858,"date":"2026-01-13T17:43:53","date_gmt":"2026-01-13T17:43:53","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=26858"},"modified":"2026-01-13T17:43:53","modified_gmt":"2026-01-13T17:43:53","slug":"driver-hire-dynamic-duo-tim-fiona-hennah-leeds-west","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/driver-hire-dynamic-duo-tim-fiona-hennah-leeds-west\/","title":{"rendered":"Driver Hire Dynamic Duo -Tim & Fiona Hennah, Leeds West"},"content":{"rendered":"Reading Time: <\/span> 3<\/span> minutes<\/span><\/span>

When it comes to \u2018Dynamic Duos\u2019, Tim & Fiona Hennah\u2019s headline figures at their Leeds West Driver Hire office clearly demonstrate they work well together.\u00a0 After purchasing their franchise business in 2021, they achieved a substantial rise in turnover, moving Leeds West from 81st place up to 19th in the Driver Hire network rankings based on turnover.<\/p>\n

They\u2019ve built an enviable and growing client list, and they regularly find work for dozens of drivers every week.\u00a0 The business has just celebrated several record weeks in the current year.<\/p>\n

Tim and Fiona are modest about their success and attribute much of it to the other \u2013 but it\u2019s clear their structured approach, with a focus on their individual strengths, has played a major role.<\/p>\n

Time for a change<\/b><\/h4>\n

Prior to Driver Hire, neither Tim nor Fiona (husband and wife) had any meaningful road transport or recruitment industry experience. Tim worked for P&O Ferries as a mini-cruise and events development director, and Fiona for the NHS.<\/p>\n

The pandemic brought about a change in their situation.\u00a0 Tim was made redundant, whilst Fiona had never been busier \u2013 working on a Covid ward at Bradford Royal Infirmary.\u00a0 This was a time to consider their future.\u00a0 Tim explains, \u201cWe recognised we had different but complementary skills, and felt we could work well together running our own business.\u201d<\/p>\n

Tim had time to investigate their options, and a search for a suitable franchise business led them to Driver Hire.<\/p>\n

\u201cWhilst we both moved into uncharted territory, we had a good understanding of customer service,\u201d<\/em> says Tim.\u00a0 \u201cWe understood the importance of treating customers and drivers how we\u2019d like to be treated ourselves, and this gave us confidence we could make our business work.\u201d<\/em><\/p>\n

Driver Hire core requirements<\/b><\/h4>\n

Driver Hire is a round-the-clock recruitment business which requires significant commitment. It also involves sales (winning new customers), recruitment (attracting candidates \u2013 typically drivers), customer service (caring for customers and candidates), and ensuring the business functions effectively (administration and finance).<\/p>\n

Complementary roles<\/b><\/p>\n

Tim and Fiona created a clear business plan with defined roles for both: Tim was going to focus on supporting customers and candidates, and Fiona was going to focus on more administrative tasks.\u00a0 However, Tim explains, \u201cIt quickly became apparent that Fiona\u2019s naturally caring nature was perfect for engaging with clients and candidates and building trust.\u201d<\/em><\/p>\n

So, they quickly changed their roles to better match their skills and support the business.<\/p>\n

Now, Tim focuses on three key areas: business strategy, business development, and finance. He sets the strategy for 3 months ahead \u2013 planning the customer sectors to target and identifying target customers.\u00a0 He then leads the business development activities (supported by their Senior Recruiter) to generate new clients and help grow revenue.\u00a0 In addition, he manages all the financial aspects of the business: invoicing, payroll, and cash flow management.<\/p>\n

Fiona\u2019s key focus areas involve managing the existing client and candidate relationships (to ensure high levels of customer satisfaction), handling the day-to-day bookings (matching candidates to clients), and managing and developing the team.<\/p>\n

Fiona is supported by their Recruitment Consultant\/Resourcer \u2013 to ensure the business has enough new drivers to meet customer demand, and of course, this helps more people into work.<\/p>\n

This clear designation of roles provides focus and ensures all the key weekly tasks are consistently covered, week-in-week-out.<\/p>\n

Client and candidate satisfaction<\/b><\/h4>\n

Fiona\u2019s focus on supporting and helping clients and candidates clearly works.\u00a0 They asked every customer to provide feedback, and their Google score increased from 3 out of 5 in 2021 (when they first started), to the current score of 4.9 out of 5.<\/span><\/p>\n

Perfect partners in life \u2013 and dynamic in business<\/b><\/h4>\n

This dynamic duo works well together.\u00a0 They\u2019re both highly personable and care about doing their best for their clients and their drivers.<\/p>\n

Fiona concludes: \u201cThere\u2019s a real sense of achievement in running your own business, finding work for drivers and going above and beyond to meet customer needs.\u00a0 We\u2019ve developed great relationships with people who we genuinely like and can have a laugh with. And we\u2019ve found that we actually like working with each other too!\u201d<\/em><\/p>\n

If Tim & Fiona\u2019s story resonates with you why not get in touch to see if Driver Hire is the right fit for you? Just click the button below to get the ball rolling<\/b><\/h4>\n","protected":false},"excerpt":{"rendered":"

When it comes to \u2018Dynamic Duos\u2019, Tim & Fiona Hennah\u2019s headline figures at their Leeds West Driver Hire office clearly demonstrate they work well together.\u00a0 After purchasing their franchise business in 2021, they achieved a substantial rise in turnover, moving Leeds West from 81st place up to 19th in the Driver Hire network rankings based […]<\/p>\n","protected":false},"author":8,"featured_media":26859,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[86,85],"tags":[],"class_list":["post-26858","post","type-post","status-publish","format-standard","has-post-thumbnail","category-driver-hire","category-recruitment-franchises"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2026\/01\/DH-Tim-Fiona-PR-Image.jpg","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/26858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=26858"}],"version-history":[{"count":0,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/26858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/26859"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=26858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=26858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=26858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}