{"id":30426,"date":"2026-05-04T16:31:00","date_gmt":"2026-05-04T15:31:00","guid":{"rendered":"https:\/\/www.franchiselocal.co.uk\/news\/?p=30426"},"modified":"2026-05-04T16:31:00","modified_gmt":"2026-05-04T15:31:00","slug":"why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us","status":"publish","type":"post","link":"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/","title":{"rendered":"Why Extra Help\u2019s Latest Franchisee Satisfaction Survey Results Will Convince You to Join Us"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #101010;color:#101010\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #101010;color:#101010\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/#the-workbuzz-franchisee-satisfaction-benchmark\" >The WorkBuzz Franchisee Satisfaction Benchmark<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/#a-year-of-exceptional-growth-confidence-and-momentum\" >A year of exceptional growth, confidence and momentum<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/#a-franchise-network-that-goes-above-and-beyond\" >A franchise network that goes above and beyond\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/#high-scores-across-the-areas-that-matter-the-most\" >High scores across the areas that matter the most<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/#a-culture-of-pride-purpose-and-shared-success\" >A culture of pride, purpose and shared success<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/#honest-transparent-areas-for-development\" >Honest, transparent areas for development<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"#\" data-href=\"https:\/\/www.franchiselocal.co.uk\/news\/why-extra-helps-latest-franchisee-satisfaction-survey-results-will-convince-you-to-join-us\/#a-franchise-built-on-heart-trust-and-real-results\" >A franchise built on heart, trust and real results<\/a><\/li><\/ul><\/nav><\/div>\n<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 4<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>When you\u2019re thinking about investing in a franchise, there\u2019s one thing you absolutely deserve to know: <b><i>Are the existing franchisees genuinely happy?<\/i><\/b> Not just coping. Not just fine. But are they thriving, proud, and confident about their future?<\/p>\n<p>Because choosing a franchise is about choosing a partner, a system, a culture, and a positive future. Nothing reveals the truth about a franchise more clearly than the voices of the existing franchisees, who are living, breathing and working with it every day.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"the-workbuzz-franchisee-satisfaction-benchmark\"><\/span><b>The WorkBuzz Franchisee Satisfaction Benchmark<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>That\u2019s why Extra Help commissions an annual survey, conducted by WorkBuzz, a leading independent franchise consultancy. The survey aims to assess our franchisees\u2019 satisfaction and identify areas for improvement in our performance. \u200b It provides insights into franchise operations and measures satisfaction across six key dimensions that contribute to overall franchisee contentment. \u200bAll franchisees are invited to participate anonymously and, this year, 73% of our franchisees responded.<\/p>\n<p>The results are now in and we\u2019re delighted to say the numbers don\u2019t just look good, they shine!<\/p>\n<h3><span class=\"ez-toc-section\" id=\"a-year-of-exceptional-growth-confidence-and-momentum\"><\/span><b>A year of exceptional growth, confidence and momentum<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Extra Help achieved an outstanding <b>86% overall satisfaction score<\/b> in 2026, which is a huge leap forward for us:<\/p>\n<ul>\n<li><b>+28% compared to 2025<\/b><\/li>\n<li><b>+27% compared to 2024<\/b><\/li>\n<\/ul>\n<p>This shows that Extra Help is not a franchise that\u2019s standing still. It\u2019s a home-help franchise that listens, evolves, and invests in its people. As a result of this survey, we\u2019ve been awarded a prestigious <b>5-Star Franchisee Satisfaction Award <\/b>and entry into the <b>Best Franchise Awards<\/b>!<\/p>\n<p>For prospective franchisees, this is the kind of proof that matters. It shows a franchise with strong foundations, clear direction, and a network of franchisees who feel really positive about their journey ahead.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"a-franchise-network-that-goes-above-and-beyond\"><\/span><b>A franchise network that goes above and beyond\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Several of the measures within the survey achieved a perfect 100% satisfaction score, which means <b>every franchisee agreed<\/b>!<\/p>\n<p>These top strengths include:<\/p>\n<ul>\n<li><b>Go the Extra Mile<\/b><\/li>\n<li><b>Maintain Standards<\/b><\/li>\n<li><b>Expand Business<\/b><\/li>\n<li><b>Recommend to Others<\/b><\/li>\n<li><b>Initial Training and Support<\/b><\/li>\n<\/ul>\n<p>These aren\u2019t by any means small wins; they\u2019re the foundations of a thriving home-help franchise network. When every franchisee says they\u2019d recommend Extra Help and aim to expand their business, it shows deep trust, strong results, and a genuine belief in our business model.<\/p>\n<p>For anyone considering joining Extra Help, this is the kind of proof that matters. It shows we\u2019re a franchise network where people don\u2019t just survive, they feel supported, keen to grow, and want others to achieve the same success.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"high-scores-across-the-areas-that-matter-the-most\"><\/span><b>High scores across the areas that matter the most<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Beyond the perfect scores, Extra Help also achieved exceptionally high results \u2013 <b>between 89% and 95%<\/b> \u2013 in the areas that define a healthy, supportive, values-driven, home-help franchise network:<\/p>\n<ul>\n<li><b>Shared Goals<\/b><\/li>\n<li><b>Pride in the Brand<\/b><\/li>\n<li><b>Strength of Products and Services<\/b><\/li>\n<li><b>Respect and Fair Policies<\/b><\/li>\n<li><b>Ideas Being Valued<\/b><\/li>\n<li><b>Confidence in the Franchise\u2019s Direction<\/b><\/li>\n<\/ul>\n<p>These results paint a picture of a home-help franchise where people feel aligned, respected, and part of something meaningful. They show our franchisees believe in our brand, trust our leadership, and feel their contributions matter.<\/p>\n<p>For a prospective franchisee, this means joining a home-help franchise network where you never feel alone. You\u2019re supported, listened to, and surrounded by like-minded people who want to see you grow.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"a-culture-of-pride-purpose-and-shared-success\"><\/span><b>A culture of pride, purpose and shared success<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>One of the most powerful messages from the survey is the emotional connection franchisees feel to Extra Help. High scores in \u2018Proud\u2019, \u2018Shared Goals\u2019 and \u2018Confidence\u2019 show a network that is commercially strong and united in its purpose.<\/p>\n<p>Extra Help franchisees aren\u2019t just running businesses. They\u2019re making a visible difference within their local communities, building meaningful relationships with their clients and home-helpers, and representing a brand they believe in. That sense of purpose is a huge part of why satisfaction levels are so high.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"honest-transparent-areas-for-development\"><\/span><b>Honest, transparent areas for development<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A trustworthy franchise isn\u2019t one that claims perfection \u2013 it\u2019s one that openly acknowledges and acts on where it needs improvement. For prospective franchisees, this transparency is reassuring. It shows that Extra Help listens, adapts, and continually strengthens its model, and this is exactly what you should expect from a franchise network.<\/p>\n<p>Although our overall score this year was excellent, the survey did highlight a few areas where franchisees would like to see further development. Importantly, most respondents did recognise the significant improvements we\u2019ve made in these areas, compared with previous years.<\/p>\n<p>And crucially, Extra Help doesn\u2019t wait around. <b>Within just 48 hours of receiving this year\u2019s report<\/b>, we already took action by offering our social media support specialist to franchisees at a special, reduced rate \u2013 a practical, immediate step to boost marketing support.<\/p>\n<p>Over the past 12 months, we have also:<\/p>\n<ul>\n<li><b>Increased our marketing support<\/b>, giving franchisees more tools and guidance to grow their local presence<\/li>\n<li><b>Introduced a half-yearly online meeting<\/b>, creating an additional opportunity for franchisees to share advice, collaborate, and build stronger peer relationships<\/li>\n<li><b>Enhanced the content of our Annual Conference<\/b>, shaped directly by franchisee feedback<\/li>\n<li><b>Expanded rewards and recognition<\/b>, including Franchisee and Home-Helper of the Month awards, to celebrate outstanding contributions across the network<\/li>\n<li><b>Increased the number of ad-hoc training sessions<\/b>, including specialist training on new digital tax legislation.<\/li>\n<\/ul>\n<p>We also continue to be on hand for any advice and support our franchisees need. One franchisee recently shared how acting on Extra Help\u2019s guidance transformed their business:<\/p>\n<p><em>\u201cMy business was doing well but, for some reason, I always felt like I could do things better my way. However, in one of the weekly meetings with Claire, she said something that I really took seriously. This time I actually did what she advised me to do and my gosh, how she was right! I acted upon her advice and the results have been incredible \u2013 I\u2019m getting more enquiries than ever before! In last year\u2019s survey, I complained about certain aspects of the franchise but, once I took Claire\u2019s advice, it did incredible things for my business.\u201d<\/em><\/p>\n<p>This kind of feedback reflects what we strive for \u2013 a franchise that listens, responds, and works in partnership with its franchisees to help them thrive.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"a-franchise-built-on-heart-trust-and-real-results\"><\/span><b>A franchise built on heart, trust and real results<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This Franchisee Satisfaction Benchmark Report makes one thing clear: Extra Help is a home-help franchise where people feel valued, supported, and proud of the work they do.<\/p>\n<p>With perfect scores in key areas; exceptional results across culture and brand strength; and a transparent approach to improvement, Extra Help stands out as a home-help franchise built on genuine care and proven success.<\/p>\n<p>If you\u2019re looking for a home-help franchise that offers purpose as well as profit, and a network that will cheer you on every step of the way, Extra Help is a brand that\u2019s well worth exploring.<\/p>\n<p><b>Inspired by what you\u2019ve read? Take the next step today!\u00a0<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you\u2019re thinking about investing in a franchise, there\u2019s one thing you absolutely deserve to know: Are the existing franchisees genuinely happy? Not just coping. Not just fine. But are they thriving, proud, and confident about their future? Because choosing a franchise is about choosing a partner, a system, a culture, and a positive future. [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":30433,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[43,42],"tags":[],"class_list":["post-30426","post","type-post","status-publish","format-standard","has-post-thumbnail","category-extra-help","category-consultancy-franchises"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.franchiselocal.co.uk\/news\/wp-content\/uploads\/2026\/05\/Winner-5-Star-Franchisee-Satisfaction-2026-1024x694-1.webp","_links":{"self":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/30426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/comments?post=30426"}],"version-history":[{"count":1,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/30426\/revisions"}],"predecessor-version":[{"id":30434,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/posts\/30426\/revisions\/30434"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media\/30433"}],"wp:attachment":[{"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/media?parent=30426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/categories?post=30426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.franchiselocal.co.uk\/news\/wp-json\/wp\/v2\/tags?post=30426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}