COMPANY PROFILE
An executive at a company that manufactures billboards.
CHALLENGES
A newly promoted senior manager was challenged by transitioning from a “doer” to managing the team he previously worked with. He recognised that he wasn’t dealing with his team the best way, and his new role had him overworked, and he needed clarification on how best to manage his team.
SOLUTIONS
The first thing we addressed was self-awareness, completing behavioural and motivation assessments and spending several sessions deconstructing the learnings and discussing the likely styles of his team, what their challenges would likely be and how to best communicate with them. We then completed a Feedback Conversations Program, introducing a model that enabled the client to build confidence and a system into the many feedback discussions they held with his project managers. The client then proceeded into our core business coaching program reviewing Clarity, Effectiveness, Growth, Sales, and Leadership.
RESULTS
The client was more confident; his sponsor noticed a dramatic improvement in the work environment and the new thinking he brought into his team and the business overall. He established a more structured approach to his leadership, setting up job standards and clear goals for each team member, a new scorecard template, and Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs) to assess individual business unit performance and assist his leadership performance assessment.