A surge of 20 new TaxAssist Accountants shops open in the second half of 2020

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Despite the challenges of the COVID-19 pandemic, TaxAssist continued to grow its presence opening 20 new shop-fronts across the UK between July and December.

A TaxAssist Accountants shop is a showcase, promoting the friendly, full service offering of accounting and tax services that are available to clients. Ever since the first fully branded shop opened in Norwich in 2002, walk-ins to shops have continually been one of the largest sources of client growth for the network, being conveniently located, offering a visible presence in the local community and effectively reinforcing local, national and online marketing initiatives.

There are now 237 shops open all around the UK and, with growing interest in joining the TaxAssist Accountants network and an increased demand for our services from clients, the indications are that the network is set for further substantial growth.

In September, Mark Gibbs unveiled his shop in Southend-on-Sea. Mark said: “It’s great to finally have the shop open and we’ve already had lots of people walk in and comment on how good the shop looks. One of the major reasons for joining TaxAssist Accountants was the modern, fresh look of the shops which can effectively showcase the services we offer and provides a convenient meeting place for clients.”

Confident of the shop model and keen to maintain her growth plans, Olivia Palios opened her fourth shop in Sandbach in November 2020. Olivia, the youngest female franchisee to join the TaxAssist Accountants network at 22, back in 2015, now looks after over 1,000 independent business clients across Cheshire and Staffordshire along with her team of seven accounting and tax professionals.

Olivia said: “2020 has been quite a year, but we’ve continued to sign up new clients, both over the phone and face-to-face, albeit socially distanced in the shop.

“I know that to continue to grow, I need to open more shops because they’re such a draw for clients. I’m looking forward to maximising the potential of the four shops and I can see many opportunities ahead.”

James Mattam, Group Business Development Director, said: “It is fantastic that so many new shops have opened in the UK this year, further promoting the brand creating ever more locations to meet with a TaxAssist Accountant. Our recent client satisfaction survey showed that our clients are keen to meet with us and talk through their financial needs.

“We are witnessing an increase in demand from business owners who have not received the service they deserve this year, when they needed it the most. Our brand values have shone through and we’re proud to say we’ve gone above and beyond to ensure clients were supported and guided through the Government support schemes for grants and funding.

“With the combination of our prominent online brand positioning and high street visibility, we are well placed to service this increase in demand, just as we saw in the previous recession.”

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