COMPANY PROFILE
An executive at a commercial and residential real estate company.
CHALLENGES
The client had a corporate leadership role where he was required to coordinate and deal with multiple owners of franchises in the franchise network of the real estate company. He was finding it difficult to influence and manage his relationships with some strong personalities he was encountering in the field and internally in headquarters with his management team.
SOLUTIONS
We did some one-on-one sessions using the Navigational Conversations program, which teaches a specific structure for executives to have coaching conversations with their teams and outside partners. Providing the client with a structured coaching and feedback model gave him great confidence in approaching challenging situations.
RESULTS
The client implemented the coaching and feedback models into his mindset so that it became his usual way of approaching discussions he needed to have. He felt much more confident and more able to address difficult situations confidently. We held several follow-up sessions to review the programs’ finer points and ensure a thorough understanding. Here’s what the client had to say regarding our coaching sessions: “I’ve been coaching a handful of our top performers for the past few months 1×1. I reread my notes carefully to ensure I adhere to the principles and framework.”