COMPANY PROFILE
A transportation company in Dallas, Texas.
CHALLENGES
The company was struggling because of recent organizational changes and leadership challenges. In the first six months of the year, they had only reported $60K in earnings. Morale was low, and customer satisfaction ratings had decreased. Also, associates weren’t clear on what was expected of them or, in some cases, how to perform their jobs. Information was not getting from top leadership to the frontline team members.
SOLUTIONS
We started by developing and sharing the mission, vision, culture, purpose, and goals with the team. We then put the right people in the right role by skill matching. The team met weekly to share information, have access to leadership, and develop and share best practices. Goals were set, and people were held accountable for their results. There were changes in leadership, staff positions, and frontline workers. Knowing change can be scary for some people, a lot of communication took place. While they may not have initially felt the end goal was possible, they still did the necessary work.
RESULTS
Within six months, the team had gone from $60K in earnings to over $2 million in earnings. The leadership team was honored for being the model for collaboration among the leadership team. They worked together to deliver the best results in each individual area. Employees were engaged, excited, and worked together. And to top it off, the team was awarded Carrier of the Year two years in a row due to innovation, collaboration, and partnership.