COMPANY PROFILE
Medtronic Global Supply Chain, an end-to-end solutions provider in the planning, manufacturing, and distribution of life-saving medical products.
CHALLENGES
The Knowledge Management team was a tiny “department of two” but was responsible for documentation and training on all business processes throughout the organization. They struggled to advise and influence the subject matter experts and managers who created and delivered training.
SOLUTIONS
The first task was to implement a process to manage the many training projects associated with the global business transformation. Intake, prioritization, internal customer support, project management, design, delivery, and evaluation needed to be built so that contract training professionals could do the work. Putting these processes in place took a load off the head of Knowledge Management, giving her breathing space to craft and win support for her overall strategy with senior executives.
RESULTS
The Knowledge Management team was able to bring 6 new staff members onboard, standardize training and process documentation across 12 business groups within the company, implement an enterprise Learning Experience Platform (LXP), and meet the need for training on the changes required by the transformation effort. From starting with “back of the napkin” plans, the KM group evolved into a thoroughly professional team able to support more than 3,500 Medtronic employees worldwide.