Navigating an insurance claim can be a daunting experience for many policyholders. The idea of handling their insurance company as well as managing contractors in their property is often hassle, they can do without, especially if they have other times to concentrate on.
Devastation after Devastation
The coronavirus pandemic devastated the play centre sector, with many having to shut their doors for over eighteen months as restrictions were in place. For this playcentre in the northwest of England, devastation hit just 8 weeks after the reopening following the coronavirus pandemic. A leak from the room left them with the need to shut their doors once again and owner, Emma, turned to Aspray for help.
Back with a Boomerang
One Aspray representative handled everything for her including communicating directly with her insurer to agree a settlement for the necessary works. He then project managed the repair works using vetted contractor, including a partial strip out of the play room, a task made more difficult due to the foam padding covering the walls and flooring, which had become saturated.
As a specialist centre, many of the children that visit Emma’s playcentre have severe medical conditions and therefore it was of great importance that the drying and restoration were handled correctly. Any leftover damp or mould could exasperate these conditions, making the playcentre an unsafe environment, something the Aspray loss assessor kept in mind throughout the reinstatement.
Make A Difference to Customers
Helping customers like Emma is part of the day-to-day role as an Aspray Loss Assessor. In a recent interview, Aspray Franchisee of the Year, Sara Holmes said, “every time I complete a claim and get a thank you from a customer, it feels amazing.” And nothing was more amazing than being recognised for our dedication to policyholders when we were awarded ‘Outstanding Services to the Policyholder’ at the 2021 British Claims Awards.
Each review we receive at Aspray is important to us and it has been amazing to see the flood of positive feedback for our service. Our customer reviews show how much needed our service is to policyholders and how our Loss Assessors can truly make a difference.
