How is Concept Claim Solutions different from other similar franchises in the UK?
Whether it’s fire, flood, escape of water or subsidence, our franchisees help property owners recover by managing every stage of the insurance claims journey, from the initial assessment through to the successful completion of reinstatement works.
For franchisees, that creates a unique opportunity. Rather than selling a product or service, they’re building a rewarding professional business that combines commercial expertise with the satisfaction of helping people when they need it most.
As the UK’s longest-established loss assessor franchise, with more than 25 years of industry experience, Concept Claim Solutions offers a proven business model built on experience, credibility and innovation.
As part of the Service Solutions Group, franchisees have access to a trusted national contractor network, giving them the flexibility to manage reinstatement projects independently or utilise head office support while they build confidence and experience.
Our directly authorised FCA status and client account model also provide a professionally managed framework that supports healthy cash flow and creates a stable platform for long-term business growth.
What is your biggest achievement at Concept Claim Solutions so far?
Our biggest achievement has been building a business recognised for delivering outstanding customer service, while creating a franchise model that enables our franchisees to do the same.
That commitment to excellence has been recognised across both the insurance and franchising sectors. In 2025, we won Outstanding Service to the Policyholder at the British Claims Awards, Giving Back to Charity at the Modern Claims Awards and Best Insurance Claims Management Service Provider – UK at the BUILD Awards for the second consecutive year. We also celebrated our eighth consecutive appearance in the Elite Franchise Top 100.
That momentum has continued into 2026. We were named Loss Assessor of the Year at the British Claims Awards. Our franchisee Paul Cheetham was recently announced as a finalist in the British Franchise Awards for Customer Focus, and our youngest franchisee, Junaid Shan, won the Rising Star Award at the Modern Claims Awards.
For us, these achievements represent far more than awards. They recognise the service culture we’ve built across the business and our commitment to supporting franchisees to deliver exceptional customer outcomes.
What is the best feedback you have heard about Concept Claim Solutions?
From customers, it’s hearing that we’ve transformed what they expected to be a stressful insurance claim into a positive experience. From our franchisees, it’s hearing how supported they feel throughout their journey. Adam Millard summed it up perfectly when he said:
“The support and tools make running the business simple, and the team is always there when needed. I enjoy the work, I’m proud of the impact I make, and I’m very satisfied with my decision to join Concept Claim Solutions.”
Why would you recommend Concept Claim Solutions to people wanting to open a franchise?
Our franchisees act as trusted advocates for policyholders, using their expertise to create a more level playing field between customers and insurers. At a time when insurance claims are becoming increasingly complex, there has never been a greater need for knowledgeable professionals who can guide customers through the process and help them achieve fair outcomes.
The opportunity is also supported by strong market fundamentals. More frequent extreme weather events, rising repair costs, supply chain challenges and increasing claims volumes continue to drive demand for professional loss assessing services. These long-term trends provide a resilient market with significant growth potential.
What qualities does the ideal Concept Claim Solutions franchisee possess?
We believe skills can be taught, but values define long-term success. That’s why we look for individuals whose approach to business reflects our core values of Customer First, Integrity, Accountability and Inclusion.
Our ideal franchisee is empathetic, professional and commercially minded. They’re someone who enjoys building relationships, solving problems and taking ownership of their business while always acting in the best interests of their customers.
Just as importantly, they’re collaborative. Although every franchisee runs their own business, they’re also part of a national network that openly shares knowledge, experience and best practice.
Previous experience in insurance isn’t essential. Through our comprehensive training and ongoing support, we can teach the technical aspects of the role. What we’re really looking for are people with the right mindset, strong values and a genuine desire to make a positive difference.
How long does the process of starting a Concept Claim Solutions franchise take?
We believe choosing a franchise is a long-term decision, so our recruitment process is designed to ensure it’s the right fit for both parties.
It begins with an introductory conversation with our franchise recruitment team, followed by a short questionnaire to understand each applicant’s background, ambitions and suitability.
Successful candidates are then invited to a Business Information Meeting, where we explore the franchise model, investment, support, training and financials in detail. This also gives prospective franchisees the opportunity to carry out their own due diligence and ask any questions before making a decision.
Once approved, the journey from signing to launch typically takes between 6 and 12 weeks, during which franchisees complete their FCA onboarding, comprehensive training and business preparation, ensuring they’re ready to launch with confidence.
How much support and training is offered to Concept Claim Solutions franchisees?
Every franchisee completes a comprehensive training programme covering insurance claims management, customer service, compliance, business development, project management and our operating systems. The programme is designed to provide the technical expertise and confidence needed to build a successful business, regardless of previous industry experience.
Once trading, franchisees continue to benefit from ongoing technical support, operational guidance, business mentoring, marketing assistance and regular professional development. They also have direct access to experienced specialists across the business whenever they need advice or assistance.
We’re continually investing in technology, digital marketing and customer resources, including our Knowledge Hub, ensuring franchisees have the tools, insight and resources to grow their businesses.
In what ways do you help Concept Claim Solutions franchisees achieve a healthy work-life balance?
Supporting our franchisees goes beyond business performance. We’re proud to be a Franchise Well Accredited brand, recognising our commitment to creating a culture where wellbeing, resilience and mental health are prioritised alongside commercial success. We believe franchisees perform at their best when they feel supported both professionally and personally, which is why we continue to invest in wellbeing resources, training and a collaborative culture across our network.
For us, success isn’t just about building profitable businesses—it’s about helping franchisees build successful businesses that support the lifestyle they want to achieve.
Is there anything you would like to add about Concept Claim Solutions?
We’re committed to giving our franchisees the knowledge and support they need to build businesses they can be proud of, while making a genuine difference to the customers they serve.
If you’re exploring franchising and would like to learn more about our business, we’d encourage you to get in touch. An initial conversation is simply an opportunity to ask questions, understand how our franchise works and decide whether it’s the right fit for you. There’s absolutely no obligation, just the chance to discover whether Concept Claim Solutions could be the start of your next chapter.