Tim and Jenny Heaney bought the Seniors Helping Seniors Guildford, Godalming and Woking franchise in February 2022. Less than one year later, they bought another Seniors Helping Seniors franchise in Tonbridge.
Tim was working with Seniors Helping Seniors, when, as the saying goes, he ‘loved the services so much, he bought the company!’
The franchise attracts professionals who want to go into business for themselves and want to give back at the same time so, Tim’s journey into Care, via an international career in luxury brand retail management is not unusual for Seniors Helping Seniors.
Like many people, he looked into franchising at a cross roads in his career. Care experience is not required for business owners. Tim provided care for a period during Covid.
Tim recognised the client-first approach of high-end retail in Seniors Helping Seniors. “It was refreshing to see outstanding customer service in care.” The franchise attracts professionals who want to go into business for themselves and want to give back at the same time.
The organisation works hard to ensure carers love the work. Carers earn above the Real Living Wage. Carer support is outstanding. There is no rushing with clients and the company’s People Strategy is industry leading. Seniors Helping Seniors won the Living Wage Foundation’s Champion award for the Care Sector in 2021.
Tim explains, “It means the world to all the franchise partners that we take such good care of our people. Our customers feel it in every visit. Happy carers make happy clients.”
The Tonbridge, Sevenoaks and West Malling territory became available due to the owner’s ill health.
Tim says, “The best part of being a franchise partner is the comfort of being part of something greater than yourself. All partners at Seniors Helping Seniors have a great relationship. We know how everyone works.”
Tim: “We came to Seniors Helping Seniors with ambitions to grow and to contribute. The business model is unique and straight forward. The growth I saw in the Surrey business in my first year, gave me confidence to invest again.
We get the right level of support and transparency from the dedicated support team. Support is available 24/7. I appreciate the transparency. I appreciate the straight talking, respect and the professional approach throughout business. It is just what I want.”
“The standout experience is how we attract outstanding carers to the business. The care team grows every week. We feel honoured to have been selected to take the Tonbridge, Sevenoaks and West Malling franchise forward. Jenny and I will support the team and the area’s ageing population long term. We will be offering new services.”
Companionship based services are out of scope for the Care Quality Commission. Clients enjoy years of independence with support from carers who prompt and guide. Eventually personal care services are needed, and clients want continuity. Seniors Helping Seniors does not charge any extra to support partners who want to add CQC regulated services. Seniors Helping Seniors has an amazing track record in personal care. Carers and Clients rave about their experiences.
Buying two territories increased Tim and Jenny’s earning potential. They work with outstanding managers and care teams in both locations.