After successfully launching Kitchen Makeovers Cambridge in August 2023, Colin Blackburn took a bold step in 2024 by blending family and business, welcoming his wife, Michelle, as his new business partner in a full-time capacity.
Now, the couple not only share the joy of raising their three sons but also the responsibilities of running their growing business.
Combining Strengths for Business Success
While at first glance this may seem like a challenge, this perfect pair are no strangers to running a business together. From managing a B&B to operating a self-catered apartment company, they’ve undertaken several small ventures over the years. However, none have matched the seamless success they’ve found with their Kitchen Makeovers franchise, and since Michelle officially joined the team, sales have skyrocketed!
“After working together for 25 years, bringing Michelle into Kitchen Makeovers with me was effortless because we already knew our individual strengths and roles. Michelle’s exceptional communication skills, developed through her experience as a psychiatric nurse and business owner, perfectly balance my straightforward, no-nonsense approach, having spent many years in the army. This, combined with our shared work ethic, has truly been the recipe for our business success,” said Colin.
Revolutionising Kitchen Renovations in the UK
Founded in 2018, Kitchen Makeovers introduced the UK to the future of kitchen renovations. As one of the home improvement sector’s most innovative franchise brands, Kitchen Makeovers has established itself as an exciting, highly profitable opportunity through identifying and leveraging a gap in the market. This trailblazing approach, evolving with the demands of the sector, is helping franchisees provide customers with a long-awaited, modern, cost-effective and sustainable service up and down the country, breathing new life into the heart of their homes.
The Benefits of the Kitchen Makeovers Model
For the hard-working couple, the benefits of the Kitchen Makeovers model, coupled with their complementary skill sets, would stand them in good stead as they found their groove as business partners turned franchisees.
“While Colin is out doing the physical jobs, I’m usually in the home office managing admin, leads and bookings. Thanks to our hard work and consistent advertising, sales have more than doubled since April! Our growth has come naturally through involvement in the local community, regimented ad campaigns and consistency. Since launching, we have allocated a considerable budget to advertising, which has been worth every penny. Most importantly, we don’t overanalyse things – if something works, we stick with it!” added Michelle.
Attracting Franchisees and Delighting Customers
Kitchen Makeovers attracts both first-time franchisees and seasoned entrepreneurs looking to move with the times, thanks to an impressive infrastructure designed for scalability and a revitalised approach to customer experience in the home improvement sector. Franchisees are encouraged to fully exploit the success they can achieve within their territories by building a local network of expert tradespeople.
Kitchen Makeovers’ approach of championing exceptional customer service is continuing to reap rewards in a sector that has traditionally delivered below-par customer experience. Through recurring income streams, low overheads, an impressive scope for growth and ongoing development, the opportunity for franchisees is huge.
Building a Business and a Stronger Relationship
“The best thing about working with your partner is the unwavering support you receive every step of the way. Being on the same page with shared goals and targets makes a huge difference because we both want our business to thrive for the same reason: to provide a great future for our family.
“Over the years, we’ve developed clear roles, which has been a game-changer for efficiency and harmony. We’ve also learned to step away from work and enjoy time together without always discussing business. The shared experiences mean there’s no need to rehash our days – we already understand what the other has been through. Even our sons pitch in when they can, which brings us closer as a family. It’s a unique privilege to build something together and see the rewards benefit those we love most,” added Colin.
Kitchen Makeovers has established itself as a leader in a market previously lacking a cost-effective and hassle-free solution. With over 30 franchisees and sophisticated branding, systems, and operations, the company has filled a critical gap for homeowners. This commitment to customer satisfaction is reflected in nearly 1,000 glowing five-star reviews across reputable online platforms and an impressive average score of 4.9 out of 5 on Trustist. This focus on exceeding expectations is what truly sets Kitchen Makeovers apart from the competition.
The Rewards of Running a Kitchen Makeovers Franchise
“Running our own Kitchen Makeovers franchise has truly transformed our lives. With the freedom that comes from running our own business, Colin can indulge in his passion for sports as he coaches our son’s football team and boxing in his free time. For me, the school run doubles as my commute and daily dog walks with my friend are a great way to recharge.
While some calls spill into evenings and weekends, the flexibility of working from our home office allows us to fit work around our lifestyle. This balance has even let us treat ourselves – a new kitchen at Christmas and a trip to the Maldives later this year to celebrate my 50th. It’s the rewards of the life we’ve built!” said Michelle.
A Bright Future for Kitchen Makeovers Cambridge
Colin and Michelle see endless potential for Kitchen Makeovers Cambridge and plan to continue their venture until retirement. With their extensive entrepreneurial experience, they much prefer running a franchise over starting a business from scratch, as the support from head office is invaluable. Will and Matt’s ongoing investment and development in the business, combined with the collaborative advice and support from fellow franchisees, create a strong foundation for their continued success.
Advice for Aspiring Franchisees
“If you’re thinking about investing in a franchise, it’s crucial that you leave your ego at the door. Don’t buy into the business and then question everything – follow the model, and you’ll succeed. Remember, you’re all in it together; other franchisees are allies, not competitors.
“For couples considering a business venture together, keep your roles clear – know who’s responsible for what to avoid confusion. Don’t both tackle the same tasks, and set aside time for an official meeting every week. From our experience, this approach has been nothing but positive. By fostering open communication and respecting each other’s roles, you can build not only a successful business but also a stronger partnership,” concluded Colin.