ServiceMaster Clean® is the leading franchise opportunity in the commercial cleaning, residential and restoration industries. They are a member of the ServiceMaster Family of Brands which includes Furniture Medic® (furniture repair and restoration franchise), Merry Maids® (domestic cleaning franchise), TruGreen® (lawn care franchise) and Rosemary® (bookkeeping franchise).
In this latest Franchise Interview, we spoke with Emma Chappell the Marketing Manager of ServiceMaster Clean, to discuss what makes this franchise opportunity unique, what they’re looking for in a franchisee and what prospective franchisees can expect when starting a ServiceMaster Clean.
How is ServiceMaster Clean different from other similar franchises in the UK?
ServiceMaster Clean offers 4 unique opportunities, enabling entrepreneurs to build a profitable and sustainable business through tried and tested business models.
What is your biggest achievement at ServiceMaster Clean so far?
Recently, a major focus for ServiceMaster Clean has been investment into technology. Our business management software has been designed based on franchisee consultation and feedback. The platform gives the user a comprehensive view of their business, anywhere, at any time, all in accordance with data protection and GDPR.
We have also paid attention to the changing needs of the consumer, resulting in the recent introduction of our e-commerce system. This allows customers to book carpet cleaning services at any time of the day or night, in a matter of clicks. This means that as a business owner, you really make money while you sleep!
What is the best feedback you have heard about your brand?
We pride ourselves on the unrivalled support which we offer. Take a look at the below videos to see why ServiceMaster Clean is one of the most respected and recognised names in the cleaning franchise industry.
It’s feedback like this which constantly motivates us to deliver the highest level of support to our franchisees.
Why would you recommend ServiceMaster Clean to people wanting to open a franchise?
As a franchisor, we have “been there and worn the t-shirt” for over half a century. As a result, you can be sure that you’re never on your own with a franchise from ServiceMaster Clean.
Since 1959 we’ve grown into a specialist cleaning company that offers services for both the domestic and commercial markets with disaster restoration services and office cleaning services as well. Be part of something big, with the backing of a recognised brand and the support of an expert team.
What qualities does the ideal franchisee possess?
There is no typical ServiceMaster Clean franchisee, our network come from a broad spectrum of backgrounds. What you will need is a commitment, drive and a gritty determination to succeed.
How long does the process of starting a ServiceMaster Clean franchise take?
There isn’t a set length of time to start our franchise as we understand the journey can be quite different for everyone. We encourage our prospective franchisees to take their time undertaking due diligence and to truly consider the implications of agreeing to a 5-year franchise agreement. However, from the point of signing up, the journey can be as short as a few weeks until the official training academy begins.
Our training academy takes place over 2 weeks at ServiceMaster head office in Leicester. During this time, we will guide you through the business set-up process so that you are equipped with the business assets, knowledge and skills to begin your new franchise business.
Delivery of this support takes many forms, including our operations manual, data banks, as well as regular onsite and remote visits.
How much support and training is offered to your franchisees?
As one of the world’s largest franchisors, we’ve got a team of experts, conveniently located at our Franchise Support Centre in Leicestershire, ready to guide you on your franchise journey. We’ve got award-winning marketing, PR and digital experts, HR, Finance and IT gurus and an experienced Operations team boasting accreditations from the BFA (Qualified Franchise Professional Qualification) as part of our fantastic support team to help guide you along the way.
In what ways do you help ServiceMaster Clean franchisees achieve a healthy work-life balance?
We encourage our franchisees to set out from the beginning what they would like to put into the franchise and what they would like to get out of it. Time is a huge factor in success, but less of it is needed when it is used effectively. Our operations team work with business owners on a 1-2-1 basis to assist with plans to make a business more efficient, requiring less time from a business owner.
We offer 4 different franchise opportunities with ServiceMaster Clean and the working hours will vary from brand to brand. We are here to talk you through each opportunity and help you to decide which is best suited to you.
Is there anything you would like to add?
We offer a genuine money-making business opportunity in a growing market and are looking for motivated individuals to build a profitable business with the guidance and support of the ServiceMaster Clean franchise.
For further information, please enquire with us today.